Overview

ISO 9001:2000 specifies requirements for a quality management system for any organization that aims to demonstrate its ability to consistently provide products that meet customer and regulatory requirements and to enhance customer satisfaction

A quality management system gives you the framework you need to monitor and improve performance in any area like, customer complaints handling and rejections, utilization of resources, customer satisfaction, cost reduction, market share etc.

It is generic in nature, and can be applied to a wider range of organizations, irrespective of product, size, location or complexities of processes.
ISO 9000 series of standards
ISO 9001 is one of a series of quality management system standards. It can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers. The ISO 9001 series of standards consist of:
· ISO 9000 – Fundamentals and Vocabulary: this introduces the user to the concepts behind the management systems and specifies the terminology used.
· ISO 9001 – Requirements: this sets out the criteria you will need to meet if you wish to operate in accordance with the standard and gain certification.
· ISO 9004 – Guidelines for performance improvement: based upon the eight quality management principles, these are designed to be used by senior management as a framework to guide their organizations towards improved performance by considering the needs of all interested parties, not just customers.
Benifits

Consistent product quality
Reduction in rejections/rework
Reduction in cost, because of efficient operation of processes
Increase in market value
Better utilization of resources
Better working/High moral/Job satisfaction of employees
Improved health and safety
Improved stability of employment
Improved customer satisfaction